At O Detail, we are committed to protecting the personal information entrusted to us by our clients. We manage your personal information in compliance with Alberta’s Personal Information Protection Act (PIPA), the federal Canadian Anti-Spam Legislation (CASL), and all other applicable laws. This page outlines the key principles and practices of our privacy policy.

Marketing Emails

From time to time, we may send promotional offers to customers who have opted into our marketing communications. We share your dislike for spam and promise to keep these emails infrequent, relevant, and valuable. If you wish to receive marketing emails, you can opt in by checking the appropriate box when requesting a quote. By participating in our online contests, you are also opting into our marketing emails. You can unsubscribe at any time by clicking the link in the footer of any marketing email.

Transactional Emails

We collect only the personal information necessary to provide our services to you. This typically includes your name, contact details (email and phone number), and details about the service you require (e.g., vehicle information and, in some cases, your address). We usually collect this information directly from you, but we may also collect it from other sources with your consent or as permitted by law.

By submitting a request for a quote, you consent (as required by CASL) to us using your information to fulfill your request. This may include sharing a portion of your information (typically vehicle details) with third-party vendors as needed.

What to Expect When You Request a Quote

• One of our friendly representatives will give you a call to confirm all the details of your service and ensure everything is exactly as you requested.
• If you book with us, you will receive a booking confirmation email with all relevant details.
• The day before your appointment, you will receive a reminder email.
• Once your service is completed, we will send you a detailed invoice outlining all the services performed.
• All future communications from O Detail will be initiated only at your request. You can unsubscribe from transactional emails at any time during the quote process by clicking the unsubscribe button.

Storage of Personal Data

We retain your information for warranty purposes and to comply with government regulations. While we hope you never experience any issues, we need your information on file in case any problems arise. Additionally, we are required by law to keep transaction records for seven years for tax purposes. Your information is safe with us—we will never sell or share it with anyone unless required by law or a court order. Guaranteed.

Cookies

We use cookies to enhance your online experience on the O Detail website. Cookies are small text files sent to your browser when you visit our site. They help us understand how our website is used and enable us to provide more relevant advertising through platforms like Google Ads and Facebook. You can disable or delete cookies by adjusting your browser settings, but please note that doing so may affect your experience on our site. For more information about how we use cookies, please visit our Cookies Policy.

Contact Us

For a full copy of our Privacy Policy in more detailed legal terms or if you have any privacy-related questions or concerns, please contact our Privacy Officer at quotes@odetail.ca.